What Is the Quarantine Summary Email

If an email you were expecting never reached your inbox, it may not be lost or deleted. DeepFilter automatically checks every email sent to you. Anything it finds suspicious — usually unwanted advertising or fraud attempts — is not placed straight into your inbox; it is set aside for safety. Setting an email aside like this is called quarantine. A quarantined email is not deleted; it waits until you decide what to do with it.

The Quarantine Summary email is a notification that reminds you, at regular intervals, which emails are waiting in quarantine for you. It is not a warning or a problem report. It is simply a way of saying, "there are emails waiting for you — would you like to take a look?" That way, if one of them really is an email you were expecting, you can spot it and move it to your inbox.

When the email arrives

The Quarantine Summary is not sent continuously; it goes out at regular intervals. Your administrator decides how often and at what time it is sent. By default it is sent once a day, at around 08:00 in the morning.

The summary arrives only if an email is waiting for you in that period. If nothing is waiting in quarantine, you will not receive a summary that day. This is normal and does not mean there is anything wrong with your inbox.

What the summary email contains

• Your organization's warning line (if any): At the very top of the summary you may see a red warning line. Your administrator writes this line; it usually reminds you to be careful — for example, you may be asked to verify the sender before clicking a link. This line does not come from the emails in the list or from the people who sent them; it is your own organization's reminder, and not every organization uses one.
• How many emails are waiting: The subject of the email shows how many emails are waiting in quarantine for you (for example "Karantina özeti: 3 e-posta bekliyor", that is, "Quarantine summary: 3 emails waiting"). So you can tell whether there is anything to look at without even opening it.
• The list of waiting emails: For each waiting email, the sender, subject and date are listed. This lets you see quickly whether one of them is something you were really expecting. (In some organizations the subject is not shown in the summary email.)
• Sender details: The sender column shows the address you would see in the "From" field of your email program (the display name is not shown). If the sender could not be verified, a Doğrulanmamış gönderen (Unverified sender) mark appears under the address; if the address that technically sent the email (the envelope address) is different, a Zarf: … (Envelope: …) line may also appear. The list in the portal shows the same details.
• A link to your personal page: Below the list there is a Karantinayı görüntüle (View quarantine) link. It opens a personal page where you can see and act on only your own emails.

Note

The summary email lists the emails waiting for you in the most recent period; not every email in quarantine appears in this list. (In the default daily summary, you see roughly the last day's waiting emails.) The page opened by the Karantinayı görüntüle link covers a wider period — all the emails waiting for you within the quarantine retention period. Your administrator sets the retention period; records older than that are cleaned up automatically.

What to do when the summary arrives

Most of the time you do not need to do anything in particular. The great majority of quarantined emails really are unwanted. Even so, if you see an email of your own in the list, a few steps will bring it to your inbox.

Steps

1. Look through the list in the summary email; check whether there is a familiar sender or a subject you were expecting.
2. If there is no email you were waiting for, there is nothing to do; you can close the summary.
3. If you see an email that is yours and that you need to receive, click the Karantinayı görüntüle link.
4. Find the email on the personal page that opens. If your permission allows it, release the email to move it to your inbox (see the next section for permissions).

Verification — how to know it worked

• The email you released reaches your inbox shortly afterwards. If it does not, it may be an email that cannot be released; see the Troubleshooting section.

What you can do on the page that opens

When you click the link, a personal page opens showing only your own emails. On this page you can always preview the content of the emails and check whether one of them is something you were genuinely expecting.

Beyond that, whether you can move an email to your inbox (release it) or remove it from the list depends on the permission your administrator has granted you:

• In some organizations only viewing is enabled: you can review emails but not release them.
• In others, releasing is enabled as well: you can move an email you were expecting to your inbox.

You cannot change this permission yourself. If you need permission to release emails, contact your administrator.

Note

Even if you have permission to release emails, some emails can be released only by your administrator, for security reasons: those that contain malware, those that contain a blocked file type, and those whose sender identity cannot be verified (they may have been sent in someone else's name). You will see a lock icon and "Administrator approval required" next to these emails. If you are sure you really need such an email, contact your administrator.

Is this email safe

Yes. This summary is not created by an outsider; it is generated and sent by your own organization's DeepFilter system. In other words, the email comes from your own system.

The link inside it is unique to you; the portal also labels it Personal secure link. The link is valid for 24 hours after it is sent, and you can open the portal with it more than once during that time. Once that time is up, the link stops working.

Caution

For 24 hours, this link lets anyone who opens it see your quarantine and (if you have permission) release your emails. For that reason, do not share the summary email or the link inside it with anyone, and do not forward them.

Troubleshooting

The summary email I was expecting did not arrive.

• Most of the time this is because no email was waiting in quarantine for you in that period; if nothing is waiting, no summary is sent. This is normal.
• Summary sending may have been turned off by your administrator, or its frequency may have been changed. If you have not received a summary for a long time, ask your administrator.

The page does not open when I click the link, or it says "access disabled".

• The link is valid for 24 hours only. The link in an older summary may have expired; wait for the next summary.
• End-user access may have been turned off in your organization; in that case the page shows an "access disabled" message. Contact your administrator for access.

I cannot release an email, or I cannot see the release option.

• Your organization may have granted view-only permission. Contact your administrator for release permission.
• The email may be one that only your administrator can release (its row shows a lock icon; the reason is given in the preview). For security reasons you cannot release these emails yourself; if you really need it, contact your administrator.